Shaadiwed (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your information when you visit https://www.shaadiwed.com/ or interact with our South Asian destination wedding planning and/or travel agency services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you interact with our website and services. The types of personal information we collect include:

Information you provide directly through our contact and inquiry forms:

• Your full name
• Your partner’s full name
• Phone number
• Email address
• The nature and urgency of your inquiry
• Type of occasion (e.g., engagement, wedding, vow renewal, anniversary)
• Preferred, set, or auspicious dates and year of the event
• Preferred event types (e.g., welcome party, ceremony, reception, and other cultural events)
• Preferred destination and resort(s)
• Estimated budget range
• Estimated guest count
• Type of ceremony
• Must-have details and preferences for your wedding week
• How you heard about us, and, if applicable, the name and contact information of the client or vendor who referred you
• Any additional messages, inquiries, or content you submit through our forms or other communications with us
• SMS opt-in consent and preferences

Information collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, referring URLs, and time spent on our website
• Cookies, pixel tags, and similar tracking technologies
• Approximate geographic location based on IP address

Information from third parties:

• Information from resort and supplier partners, travel providers, or publicly available sources used to facilitate bookings or improve our services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to inquiries about destination weddings, packages, resorts, and related services
• To plan, quote, book, and coordinate destination wedding packages and travel arrangements on your behalf
• To communicate with you about your event, including sending updates from resorts, suppliers, and our team
• To provide customer support and answer questions before, during, and after your event
• To send SMS and email messages, including appointment reminders, booking updates, account notifications, and conversations with your assigned wedding specialist
• To send administrative information, such as changes to our terms, conditions, and policies
• To send marketing and promotional communications about destination weddings, special offers, and events (where permitted by law and where you have not opted out)
• To improve and personalize our website, services, and recommendations
• To monitor usage, prevent fraud, and ensure the security of our platform
• To comply with legal obligations and enforce our agreements

3. How We Share Your Information

We do not sell your personal information. We share personal information only in the following limited circumstances:

• Resort, hotel, and travel partners: To plan and book your destination wedding, we share necessary information (such as names, contact details, and event preferences) with the resorts, hotels, airlines, ground transportation providers, and other travel suppliers required to fulfill your booking.
• Service providers and vendors: We share information with trusted third-party service providers who perform services on our behalf, such as website hosting (Webflow), online forms (JotForm), analytics, customer relationship management, email delivery, and SMS messaging providers (e.g., RingCentral). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Business transfers: If Shaadiwed is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Shaadiwed, our users, or others.
• With your consent: We may share information with other parties when you direct us to do so or otherwise provide your consent.
• SMS Consent: SMS consent and mobile opt-in information are not shared with third parties or affiliates for marketing purposes. Phone numbers collected for SMS are only shared with the messaging service provider strictly to deliver messages you have opted in to receive.

4. SMS Messaging and Mobile Communications

If you opt in to receive SMS messages from Shaadiwed, you consent to receive text messages at the mobile number you provided. Messages may include conversations with your wedding specialist or other Shaadiwed team members, conversations between Shaadiwed employees coordinating your event, appointment reminders, booking updates, and other service-related communications.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP at any time to opt out.
• Reply HELP or visit https://www.shaadiwed.com/ for assistance.
• SMS consent is not shared with third parties or affiliates.

For full details, see our SMS Terms & Conditions.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, analyze website traffic, and improve your experience. You can control cookies through your browser settings; however, disabling cookies may limit certain features of our website.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to withdraw consent at any time
• The right to data portability

To exercise any of these rights, please contact us using the information in the “Contact Us” section below.

9. Referrals from Clients and Vendors

If you provide us with the name and contact information of a person who referred you to Shaadiwed (or if someone provides your contact information to us as a referral), we will only use that information to acknowledge the referral, contact the referred individual about our services, and administer any applicable referral programs. We encourage anyone sharing another person’s contact information with us to ensure they have permission to do so.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including resort partners and travel suppliers. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Shaadiwed
4915 Willow Street, Bellaire, TX 77401
Email: experience@shaadiwed.com
Phone: (951) 897-9403
Website: https://www.shaadiwed.com/